Customer Support Agent - French - Lisbon
- Paris
- Contrat
- Temps-plein
- Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat).
- Assist clients with account-related queries, including identity verification and account information confirmation.
- Adhere to regulatory guidelines and internal procedures as directed by the client.
- Troubleshoot issues and offer effective solutions tailored to customer needs.
- Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction.
- Maintain accurate documentation of interactions and updates in internal systems.
- Collaborate with team members to meet service goals and share best practices.
- Native / fluent in French (C2) both verbal and written. Fluent in English (C1 level)
- Minimum of a High School diploma.
- At least 1 year of experience in customer service, with a strong customer-centric approach.
- Consistent work history with demonstrated stability.
- Strong interpersonal skills with a collaborative team spirit.
- Proven ability to thrive in fast-paced environments with strong multitasking abilities.
- High attention to detail and accuracy in handling customer information.
- Proficiency with automated customer support tools and platforms (preferred).
- Ability to analyze problems, think critically, and resolve issues independently.
- Friendly, professional, and proactive approach to customer service.
- Experience across various industries such as retail, banking, or general customer support is beneficial.
- Comfortable working in rotating shifts and full-time on-site schedules.
- Adaptable and flexible to changing procedures, technologies, and customer expectations.
- Relocation pack: flight, room in shared apartment
- Opportunity to work with a leading global travel & tourism brand
- Working schedule: Monday - Sunday, 24/7 rotative shifts
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts