Technical Account Manager

Ateme

  • Vélizy-Villacoublay, Yvelines
  • CDI
  • Temps-plein
  • Il y a 23 jours
If you have ever watched a television show or live event or enjoyed a movie in VOD on your phone or tablet, this experience was likely brought to you through an ATEME solution.We are ATEME (PARIS: ATEME). We are the video delivery leader helping leading content providers, service providers and pure streaming players boost their engagement, acquire new viewers, and create new sources of revenues. Leveraging our continuous investment in R&D and innovation, we empower our customers to deliver a high quality of experience on any screen.Delivering video experiences also has an impact on our world. That’s why our multiple award-winning engineering teams design efficient and flexible solutions that cut waste, with no compromise on quality. So that viewers can enjoy their unique experiences – and the world we live in – well into the future.Thanks to a strong CSR policy that reinforces our mission to “Make the entertainment and video experience captivating, greener, and accessible to everyone,” we strive every day to build a better and more sustainable future for our planet, our people, and our ecosystem.At ATEME, we value innovation, collaboration, empowerment, agility, and everyone’s contributions. We offer cross-culture enrichment thanks to employees of 30 different nationalities. We consider the globe as our playground and we facilitate mobility internationally, especially in our offices in France, Sao Paulo, Denver, New York and Singapore.Be part of our team and join our fantastic journey!The Technical Account Manager is key to support the Ateme success story and ensure customer satisfaction. He/She will be responsible for but not limited to the following activities:
  • Managing customer relationship and all stakeholders involved
  • Proactively identifying new opportunities to increase Ateme engagement with the customer
  • Support to installation and validation of new solutions or new SW versions in homologation environment
  • Support to technology research activities
  • Maintain an up-to-date Technical database on the customer account
  • Organize and lead weekly follow-up points with customer
  • Organize and lead workshops, roadmap reviews and training according to customer needs
  • Link between customer and Ateme Level2 / R&D to analyze reported cases.
  • Dynamic participation in the customer engineering team, attending customer offices periodically (minimum of 2 days per month)
  • Deployment support of new profiles and configurations in homologation environment and production environment
  • Coordinates closely with sales and marketing to align solution design with customers’ business requirements
  • Creates and deliver presentations in a credible and compelling manner, and position self as a trusted technical advisor
  • RFP management; performing PoC / demo and writing Scope of Work for new solutions ensuring smooth handover to delivery teams
Essential requirements:
  • Degree in computer Sciences, Telecommunications, Media Technologies or related technical fields
  • Minimum 5 years' experience in video broadcast industry: DVB statmux systems, IPTV and OTT technologies (HLS, DASH)
  • At least 3 years' experience in customer facing roles as presales, post sales, TAM or system engineer
  • Hands-on Experience with Linux and able to work with virtualization technologies and cloud orchestrations such as Docker and Kubernetes
  • Knowledge of IP Networking
  • Good communication skills – good problem-solving skills
  • Able to work within a multi-cultural team
  • French and English speaker
Location: Vélizy-Villacoublay (78) preferableEQUAL EMPLOYMENT OPPORTUNITYATEME SA and all its subsidiaries is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Leader mondial des solutions de compression et de diffusion vidéo, Ateme aide les fournisseurs de contenu, les fournisseurs de services et les plateformes de streaming de premier plan à stimuler l’engagement de leurs téléspectateurs et à réduire le taux de désabonnement.

Ateme