
Quality Resident Engineer
- Vélizy-Villacoublay, Yvelines
- CDI
- Temps-plein
- Start a preliminary analysis of any quality issue detected at the customer company.
- Knowing of all customer assembly processes to detect potential quality issues.
- Invite Lear team to analyze any quality issues.
- Follow Lear's status and due date regarding 3D and 8D reports.
- Share the VOC “voice of the customer" to Lear team.
- Validate the effectiveness of the actions from the point of view of assembly at customer.
- Report the rework performed at customer in the good due date.
- Share a complaint report once a quality issue is detected by Lear or by the customer.
- Coordinate the implementation and report the results of any customer security activity "containment plan".
- Create and follow the open issues list with all plants where there are unresolved issues.
- Support the customer on quality issues, independently of the source of the problem.
- Create an environment of trust at the customer to avoid an official complaint when a quality issue is detected.
- Negotiate with the customer the reduction of the number of rejected parts or the cancellation of the complaint.
- If sorting is needed, contact a sorting company, and manage the sorting process.
- Manage and monitor the Rework flow at the customer.
- Has authority to stop non-compliant material.
- Technical degree.
- Strong analytical and problem-solving skills
- Excellent communication and negotiation abilities
- Attention to detail and organizational skills
- Knowledge of quality assurance methodologies
- Ability to collaborate and build trust with customers
- Proficiency in both English & French languages, spoken and written