Service & Warranty Manager
- Pfastatt, Haut-Rhin
- CDI
- Temps-plein
With economic revenue of 11.6 billion euros in 2024 and a global network of 150 plants and 40 R&D centers, OPmobility relies on its 38,900 employees.Our e-Power business unit, created in 2022, is leading the way to design innovative solutions for zero-emission electric mobility. We operate currently in France, Germany and the USA, providing battery packs and electrification systems to a wide range of mobility segments, from passenger cars to trucks and off-highway vehicles. Our ambition: grow from €20 million turnover today to €1 billion by 2030. You want to be part of the exciting electrification journey? Join e-Power forces and enter a new world of clean mobility ambassadors!RESPONSABILITIES:Initiation phase:
- Develop Strat Plan and Pfatsatt Service Organization structure
- Define the budget and ambitions on Aftersales, Warranty and Services of Pfastatt
- To build ground up the aftersales department in Pfastatt
- To build and manage the Field Services Engineers team and Service Workshop,
- Ensure the team is well trained and developed
- Implement Customer Complaint Management Process
- Establish proper planning and allocation of resources
- Implement SAP Customer Support model and ensure the usage of it
- Build Services Warehouse and manage the stock level of spare parts
- Establish proper reporting, financial and operational
- Ensure data quality and proper traceability of service/warranty interventions
- Ensure transfer of methods, tools and knowledge are properly received
- Interact with other departments to reach the committed lead times for the interventions
- Supervise a Services Team
- Ensures development team skills..
- Quality Improvement
- Collaborate with R&D and manufacturing teams to address product quality issues
- Provide feedback and insights for product improvements and enhancements
- Documentation and Reporting
- Maintain accurate records of service activities, warranty claims, and resolutions
- Prepare reports and presentations on service and warranty performance for management
- Budget Management
- Achieving Services Sales targets and ambitions
- Ensures constant growth of the services sales for the Location in accordance with strategy plan
- Manage the services and warranty department budget effectively, ensuring cost efficiency
- Bachelor's degree in engineering, business, or a related field (Master's degree preferred).
- Proven experience in service management and warranty administration, preferably in the commercial vehicles industry.
- Leadership experience minimum 2 years
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- Knowledge of LTO battery technology is a plus.
- Exceptional communication and customer service skills.
- Proficiency in data analysis and reporting tools.
- Budget management
- Leadership
- Customer-centric mindset
- Quality focus
- Problem-solving
- Data analysis
- Team collaboration