Product Manager - Customer Experience

Alma

  • Paris
  • CDI
  • Temps-plein
  • Il y a 15 jours
Descriptif du posteWe are looking for a Junior Product Manager to join our Consumer Experience squad and help create the most seamless user experience at every step of the purchasing journey.About AlmaAt Alma, we're reinventing finance to serve those who matter the most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience - all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we've empowered over 21000 merchants and 8 million consumers. With a team of 340+ Almakers and a €115M Series C funding round, Alma is rapidly scaling across Europe - and this is just the beginning.Your missionAs a Junior Product Manager in the Consumer Experience squad, you will work under the management of a Senior Product Manager and in collaboration with engineering, design, and other Alma departments (operations, finance, risk) and directly impact millions of consumers across Europe, ensuring they can easily manage their purchases with Alma.By joining Alma, you'll work in a supportive environment developing your product management expertise while having real ownership over initiatives that drive conversion, retention, and consumer satisfaction across our checkout, mobile app, and post-purchase experiences.Main responsibilities
  • Build quarterly roadmaps for consumer experience initiatives, ensuring alignment with broader consumer strategy and business objectives.
  • Lead product discovery efforts in collaboration with the Product Designer, conducting consumer interviews, analyzing usage data, and researching market trends to identify opportunities for improving our conversion and consumer satisfaction.
  • Drive delivery execution in close collaboration with Engineering, removing blockers, clarifying user experience requirements, and ensuring smooth progress on consumer-facing features across web and mobile platforms.
  • Draft functional specifications and product requirement documents for consumer experience features, defining business logic and user journeys.
  • Track and analyze consumer experience metrics including conversion rates, satisfaction, and engagement, to measure impact and identify optimization opportunities.
  • Maintain stakeholder alignment across internal teams (operations, risk, finance, revenue), ensuring clear communication on priorities and progress.
  • Drive collaboration with our partner providers integrated into our checkout (e.g., Id verification, sms) to deliver seamless and reliable consumer experiences.
  • Support go-to-market initiatives for new consumer features, collaborating with Product Marketing to create user communications and measure adoption success.
  • Contribute to consumer experience standards and best practices, helping establish consistent approaches across checkout, mobile app, and post-purchase touchpoints.
Your skillsHard skills
  • Knowledge of modern product practices (discovery, design thinking, delivery, etc.).
  • Strong understanding of B2C product development and consumer-facing digital experiences.
  • Excellent UX sensibility with ability to think through user journeys and identify friction points in consumer experiences.
  • Strong analytical mindset with comfort working with data and metrics (SQL proficiency is a plus).
  • Experience writing functional specifications and translating business needs into clear requirements.
Soft skills
  • Consumer-centric mindset with empathy for end-user needs and ability to balance business objectives with user satisfaction.
  • Strong curiosity and eagerness to learn about payment systems and e-commerce.
  • Ability to synthesize complex information and communicate clearly with both technical and non-technical stakeholders.
  • Collaborative mindset with adaptability when working across multiple internal teams.
  • Strong written and oral communication skills with ability to structure product thinking effectively.
  • Comfortable making decisions within your scope while escalating appropriately to senior team members.
What would make you a good fit for this job ?
  • 1+ years of experience as a Product Manager or in a product-driven environment.
  • Experience building products in fast-paced, cross-functional environments (startups, scale-ups) with a UX focus.
  • Previous experience with mobile application development or mobile-first product strategy is a plus.
  • Previous experience in fintech, payments, or a related regulated industry is a plus.
  • Passion for creating intuitive, user-centric experiences that solve real consumer problems.
About The Recruitment Process
  • Interview with Recruiter (30-45 mins)
  • Interview with Hiring Manager (60 mins)
  • Product case study presentation (60 mins)
  • Final interview with the CPO (60 mins)
Envie d'en savoir plus ?Rencontrez Sarah, Risk Process ManagerRencontrez Gildas, Sales ManagerDécouvrez l'entrepriseExplorez la vitrine de l'entreprise ou suivez-la pour savoir si elle vous correspond vraiment !Ils sont sociablesL'entrepriseFinTech / InsurTech340 collaborateursCréée en 2018Âge moyen : 32 ans40%60%Qui sont-ils ?At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!That's why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we're now processing payments in 10 European countries. Over the past 7 years, more than 21,500 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 10 million consumers.The team has grown from 2 to 340+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.Les avantages salariés
  • Horaires de travail flexibles
  • Entre 1-2 jours de télétravail
  • Incentives à long terme
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