Technical Support Specialist ( German and French speaking)

Euro London

  • Nantes, Loire-Atlantique
  • CDI
  • Temps-plein
  • Il y a 1 mois
  • Postuler facilement
Are you looking for a new challenge in France for 2025 in Technical Support for innovative software solutions ?Keen to use your German language skills to make a real difference to our client’s customers, ranging from SMEs to large international groups ?Interested in a career in the dynamic and historic city of Nantes or in the town of Cholet in the Pays de La Loire region in North West France ?If the answer to these questions is yes, why not read on ?Euro London’s client, a French and international leader in HR, payroll, time management and building access control and management is currently looking for a fluent German and French speaking Client Technical Support Specialist to be based in their offices in either Nantes or Cholet.With 20,000 clients worldwide and 5 million users daily of their technology our client is a renowned and fast-growing company with over 500 colleagues and part of a historic French group that is a by-word for a welcoming and successful family-owned business for over 160 years. As the company’s client base expands, they’re looking to expand their multilingual and international client support team in either of the above locations to support this European and international growth.Responsibilities
  • Providing technical support to clients using our client’s software, carrying out troubleshooting of incidents escalated from your colleagues on the helpdesk team.
  • You’ll support our client’s distributors and end clients in the DACH speaking markets ( Germany, Austria, German speaking Switzerland principally ).
  • You’ll analyse requests and decide on the best course of action to provide the most appropriate solutions to the client.
Skills and experience required
  • At least one previous experience in software-focused technical support in a German speaking working environment or country.
  • A higher education qualification in an IT / Technical discipline.
  • Skills in Windows, Linux and Networking.
  • Fluent German and advanced or fluent French for internal training and working with colleagues.
  • A strong interest in providing customer support ( B2B) and commitment to resolving their problems.
  • A curiosity for learning and collaboration within a small specialist team of software experts ( you’ll receive full product training on joining) as well as for finding solutions using strong analytical skills.
  • You’re able to work independently when required and you’re a strong listener, these are all vital attributes in the position !
About our client, what’s in it for me ?
  • You’ll join a dynamic international support team supporting the German, English, French, Dutch and Spanish speaking markets. There’s an excellent company culture of inclusion and collaboration between different teams.
  • A structured onboarding programme from day one.
  • Hybrid work benefits (1-2 days a week depending on your distance from the office)
  • Brand new workplace and buildings with sports facilities on a green ‘campus’ in Cholet where employee well-being has been invested in and where career development prospects can lead into a number of different areas ( more technical posts, sales, client and internal training etc…) Alerternatively, if you wish to work in Nantes our client’s offices are based in a central location co-working space.
  • Please note : A driver's licence and vehicle is required due to training at our client's HQ in Cholet for 6-8 weeks after joining. You'll receive full practical and theoretical as well as e-learning training on our client's so

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