Head of Client Operations

Malt

  • Paris
  • CDI
  • Temps-plein
  • Il y a 1 mois
  • Postuler facilement
Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:- A diverse team of 600 Malters across 6 European countries- A culture that champions equality (50% of our Comex are women) and inclusive growth- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI- A mission to give everyone the freedom to work differentlyReady to help shape the future of work? Your next chapter starts here! 🪐At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.The Head of ClientOps will be responsible for the entire O2C cycle and the management of a 22+ people team (including 4 team leaders). This critical role embraces 1/ efficient sale administration missions (billing operations, PO management) and 2/Cash allocation and collection. You will lead a team of dedicated professionals and work closely with other department senior Managers (Sales, Product, Tech, Data, Customer Support) to meet the company's objectives.Key Responsibilities
  • Team Leadership & Development
Manage and grow the ClientOps teams by overseeing hiring, fostering professional development, training team leaders, and providing inspirational leadership. * Product & Tech CollaborationRepresent ClientOps in stakeholder meetings with Product & Tech, driving product improvements by ensuring the team's expertise is integrated into the development of all Order-to-Cash (O2C) systems. * Cross-Functional CoordinationCollaborate with key internal teams (including Sales, Customer Care, Financing, and Accounting) and clients to streamline processes, resolve exceptions, and enhance the overall customer journey. * O2C Process Ownership & ImprovementTake full ownership of the Order-to-Cash (O2C) cycle, continuously seeking and implementing improvements from initial client setup through to final cash collection and bad debt recovery. * Hands-on Cash Collection SupportActively support the team in daily collection activities while identifying and implementing process optimisations to improve efficiency and results.Skills
  • Experience: 10-15 years in a marketplace, customer operations, or cash collection role.
  • Leadership: 5+ years leading large (15+), multicultural teams.
  • Education: Bachelor's in Finance/related field; MBA or CTP certification is a plus.
  • Technical Skills: Deep understanding of the O2C cycle, marketplace environments, and PSPs.
  • Sales Acumen: Strong knowledge of complex sales processes for large international accounts.
  • Communication: Ability to inspire teams and articulate complex financial concepts clearly.
  • Analytical Skills: Exceptional problem-solving abilities with a strong eye for detail.
  • Adaptability: Thrives in a fast-paced, dynamic environment managing multiple priorities
How to join the mission? 🚀First call with Mariana Susman, our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)Track Record interview with our Interim CFO, Benoît CharpentierBusiness case for you to complete and present to members of the team in order to assess your skills for the role and presentation skills.Final interview to discuss Malt's long-term visionMalt is the perfect space to thrive personally and professionally 💫- Onboarding: Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris- Equity: Every Malter is entitled to stock options- Lunch vouchers (legal benefit): €9/day on your Swile card- Transportation (legal benefit): 50% reimbursement (any type of transport)- Healthcare insurance (legal benefit)- RTT: From 8 to 12 days off per year- Sports: Company participation to a Gymlib membership- Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave- Free books: If you're interested in learning more about any topic relevant to Malt's business, just tell us the books you'd like to read, and we'll order them for you-without any questions asked or approval processes to follow- Remote work: Hybrid policy balancing on-site and home office- Team building events organized every yearReady? Get your ticket to Malt 🪐At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

Malt