Retail & Lifestyle Integrated CX Manager

Maersk

  • Villeneuve-d'Ascq, Nord
  • CDI
  • Temps-plein
  • Il y a 1 mois
OpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there and by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn’t just about the part you play in our business, it’s about the change you can make in our world.Let’s create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.We OfferAt Maersk, we put you in the driver’s seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.With our expansive presence in over 130 countries, you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Our size and reach mean that wherever your ambitions lie, Maersk can help you get there.We’re committed to investing in our people through cutting-edge talent development programs, competitive benefits, and a culture that celebrates performance and collaboration. Our employees are the foundation of our industry leadership and customer-focused mindset, shaping our global team culture every day.Driven by a passion for progress and inclusion, we work across continents and with people from all walks of life. This fuels our ambition to build equitable, inclusive workplaces where every individual feels valued and has a true sense of belonging.Responsibilities
  • Ensures consistent delivery in line with the brand - ensure smooth delivery of customer's shipment from booking stage to cargo arrival at destination.
  • You will be monitoring, analyzing and directing activities across the entire supply chain.
  • Contributes to Commercial Pipeline Management.
  • Planning, tracking, customer service, quality, operational excellence and finance - enabling integrated and complete information management; also ensuring standardization and a high level of service.
  • Drives and builds strong relationships with customers.
  • Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organization.
  • Leading the team: reviews team performance and identifies possible issues in order to provide a better service.
  • Drives overall continuous improvement opportunities and Change Management.
  • Delivers agreed sales targets based on quote follow-up and assigned.
  • Internal sales customers ensuring a focus on segmentation drivers.
Requirements
  • Proven track record (3 - 5 years) as a Team Leader or similar role within a large international company.
  • Passion to drive closures & high-level customer service orientation - Customer Centricity and result orientation.
  • Data-driven, analytical, and action-oriented mindset.
  • Good Understanding of operational processes.
  • Fluent in English & French (written & spoken). Spanish would be a plus!
  • Excellent communication and social skills and the ability to communicate confidently for coordination with stakeholders and relationship building.
  • Well-organized when working under pressure.
  • Team player - works together with others in the business unit to achieve results, fosters teamwork.
  • Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
  • Positive and proactive attitude.
#LI-GAUG1We look forward to receiving your application and CV in ENGLISH!Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Maersk