Fraud Analyst
Vestiaire Collective
- Paris
- CDI
- Temps-plein
- You investigate and resolve queued manual review within the service level agreements to reduce potential revenue losses and bad accounts, by analyzing the user network and its surrounding data
- You investigate and approve transactions to prevent unauthorized payment
- You identify and analyze customer behaviors to surface fraud patterns such as friendly fraud, theft or account takeover and similar other risks
- You partner with Senior Fraud Specialist to design and implement fraud prevention strategies, improving Vestiaire Collective systems efficiency
- You defend customer's fraud and non fraud disputes
- You have a Bachelor's (Int'l), and preferably 3 years experience in related e-commerce Fraud
- You're passionate about identifying and stopping fraudulent activities and rings
- You have experience with CNP (card not presented transactions), BNPL and different alternative payment methods
- You demonstrate excellent analytical and investigative skills, a keen eye for detail and an ability to think critically
- You are data driven, have a solid track record leveraging SQL, BI tool and dashboarding (e.g. Tableau) to make a positive impact on customer metrics
- You have experience with fraud detection/Risk management or Trust & Safety activities
- You are comfortable communicating with various people and teams to get the information you need to help customers out