Customer Success intern
- 2e Arrondissement, Paris
- Stage
- Temps-plein
- Implanted devices, like pacemakers, defibrillators, etc.
- External devices, like weight scales for instance
Medical teams can now have a far better focus on prevention/treatment, bringing the best care at the best time, instead of struggling in admin/data burden.No other company in the world is able to compete with their:
- Exhaustive real-time data collection / aggregation across vendors
- UX design
- Powerful algorithms, that bring the greatest support to cardiologists for diagnostics
And by avoiding hospitalization, Implicity meets the challenges of healthcare costs control.To put in a nutshell, Implicity saves thousands of lives at a lesser cost… 💓🩺Job DescriptionAbout us💙 Implicity is a digital MedTech, that brings outstanding innovations to cardiologists, thanks to Big Data and Artificial Intelligence.Thanks to our leading cardiac remote monitoring platform, it's way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time.To put it simply, when you join Implicity, you'll contribute to save lives with us 💓🩺Dr Arnaud Rosier (cardiologist and AI researcher) & David Perlmutter (engineer and entrepreneur), co-founded Implicity in 2016.
- 10+ years later, a French Start-Up / Scale-Up 🐓 is a real game changer in the healthcare market, literally shaping the future of cardiology.
- 250+ hospitals / medical centers are already using our solutions, covering 100 000+ patients.
- Our website:
- Our team:
- Our other opening jobs:
- Our cool grade on Glassdoor:
- Our $23M Series A last January 2022:
- A cool article by La Tribune:
- And finally, 2 interviews of our CEO Arnaud Rosier:
Working closely with our Customer Success team, and under the direct supervision of Julie, you will provide valuable support on the following missions:1. Customer follow-up
- Actively contribute to the follow-up of our existing customers, helping with reporting preparation, database updates, and presentation creation
- Assist with customers' visits and internal meetings, allowing you to understand the commercial and relational stakes in the field
- Help the team maintain strong relationships with our customers, participating in understanding their unique needs and challenges2. Customer support
- Respond to customer inquiries (phone, email), guiding them and providing initial answers to platform usage questions
- Assist the team in preparing training materials and usage guides, thereby contributing to educating our clients on our solutions3. Internal project management and optimization
- Take part in cross-functional projects aimed at improving our internal processes and the operational efficiency of the Customer Success team
- Identify opportunities for tool and method improvements to make customer support more scalable
- Contribute to collecting and synthesizing customer feedback to relay to the Product team.At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve your skills.
Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets.🥇 Background
- Student (e.g., Bachelor's or Master's degree) in Business, Finance, Analytics or Engineering
- Strong interest in the healthcare sector and/or tech (software/SaaS)
- Technical understanding and aptitude for learning software systems
- Communication and interpersonal skills, ability to explain technical concepts clearly
- Strong analytic skills and ability to take a step back, you are capable of analyzing processes, identifying optimization areas, and making data-driven decisions
- Empathetic and customer-centric mindset
- Proactive, organized, and capable of managing multiple tasks simultaneously
- You speak fluently French & English
- You have a strong work ethic & daily act with integrity, honesty and fairness
- You are definitely a thoughtful team player, looking to make your colleagues successful.
- A professionalizing internship within an experienced and passionate Customer Success team
- The opportunity to develop key skills in customer relationship management, technical support, project management, and process optimization in an innovative environment
- A concrete immersion in the functioning of a healthcare technology company, with varied and responsible missions.
- A stimulating, supportive, and ever-evolving work environment.
- 1. Short video call with Anne, Head of Customer Success International or Anaïs, Lead CIED Customer Success (30min)
- 2. Operational Interview with Julie, your future manager (60min)
- 3. Job Offer (usually follows within 72 hours 🤞)
- For this internship, you will have a compensation from 800€ to 1200€ based on several criteria (level of education and experience)
- Luncheon voucher: 9€ (50% employer)
- Transport: 50% of your pass OR sustainable mobility pass
- 3 days per week (after the first 6 weeks, to enable a proper ramp-up)
- Location: 29 rue du Louvre, 75002, PARIS
- Activity: we are a “purpose company” - that really drives everyone's daily motivation and commitment
- Solution: we built a best-in-class solution, that has no direct competitor
- Growth stage: we are not small - we are not big - we are 70 =
- Values: we do have values, and these are not just for posters!
- Integrity: we act with honesty and fairness
- Ambition: we strive for excellence in a healthcare demanding environment
- Cooperation: we care, we support, we seek collective success
- Autonomy: you'll definitely get real responsibilities, and have the chance to have impact