IT End User Service Director

Hager Group

  • Obernai, Bas-Rhin
  • CDI
  • Temps-plein
  • Il y a 1 mois
As a IT End User Service Director you will report to the D&I Senior Director Operations & Security based in Obernai (France) or Blieskastel (Germany) for a Permanent contract.What You Will Do ?
  • Oversee Level 1-3 support, service desk, and asset management
  • Drive adoption of digital collaboration tools (M365, Windows, Adobe…)
  • Lead vendor strategy and contract negotiations
  • Manage and develop international support teams
  • Implement ITSM best practices and governance
What About You?
  • 10+ years of IT service management experience in international environments
  • Strong command of ITIL, digital workplace technologies, and sourcing strategy
  • A strategic, hands-on leader who builds effective, multicultural teams
  • Excellent communication, customer focus, and problem-solving mindset
  • Fluent English (C1+); additional languages welcome
What we offer?
  • Personalized onboarding experience program designed to make your first days smooth
  • Opportunities to learn and grow through Hager Group's awarded Hi University.
  • Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
  • Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
  • You will be invited for a first interview with the hiring manager & the recruiter
  • A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!

Hager Group