Country Operations Manager

Serco

  • Toulouse
  • CDI
  • Temps-plein
  • Il y a 13 jours
Job IntroductionSerco France has established itself as a reliable service provider in the French market, offering a broad range of engineering, technical, and management services across multiple industries. With a strategic presence in key locations, Serco France plays a critical role in supporting space, defence, and transportation sectors, providing expertise in systems integration, operational support, and mission-critical services. Leveraging its global experience and local knowledge, Serco France ensures seamless project execution and operational excellence, making it a trusted partner for both governmental and commercial clients. This solid foundation enables Serco France to foster innovation and deliver tailored solutions that drive efficiency and value across the industries it serves.As Country Operations Manager, you will hold full leadership responsibility for our French Space business. This is a unique opportunity to shape Serco's strategy in one of Europe's most important space markets, balancing operational excellence, commercial growth, and strategic influence.Why This Role MattersFrance is at the heart of Europe's space industry. This role ensures Serco not only remains a reliable partner but also grows influence and market share in this competitive sector.You will drive country-level operations, ensuring financial performance, regulatory compliance, and customer excellenceWorking closely with the Sector Managing Director and European leadership team, you will play a pivotal role in expanding Serco's partnerships, winning new business, and driving innovation.Main ResponsibilitiesWinning Good Business:
  • To contribute as a member of the sector leadership team and support with the implementation of agreed strategies and plans for their sector in Europe.
  • To put in place robust plans for successful delivery of the existing contracts in country, aligned to the wider strategies for Europe, as well as driving organic growth and new business in their sector.
  • To engage in the development of a network of senior relationships with customers, partners and stakeholders, working closely with the country BD team.
  • To delight the customer(s) with high quality service in line with our contractual requirements.
A Place People are Proud to Work:
  • To provide leadership to the sector country team such that all employees are fully engaged with and adopt business strategy/plans and values so that the plans are successfully delivered, and our people behave internally and in the communities in which we operate in accordance with the Governing Principles.
  • To recruit, professionally manage and develop outstanding Contract Managers who ensure the contracts are staffed with talented, motivated people who play to their strengths to meet the business needs and who are motivated to improve the business.
  • To ensure that the contracts are optimally structured, managed and populated.
  • Ensure compliance and adherence to appropriate local, as well as Serco policies, practices, equipment and working conditions to ensure that the health, safety and wellbeing of our employees is actively managed and ensure that Corporate Responsibility is effectively delivered.
Executing Brilliantly:
  • Work with other country sector leads in their sector in Europe to identify and deliver cross-selling opportunities that benefit Serco as a whole and that enhance the Space capabilities by sharing best practice.
  • Implement and adhere to Serco's agreed common processes and systems to maximise value for Serco and the customer.
  • To ensure the contracts' customers receive ethical delivery, effective service, and great value and against all KPIs and SLAs.
  • Ensure the business delivers a level of service and value that enhances the Serco brand and fosters the development of long-term partnering relationships.
Profitable & Sustainable:
  • To ensure effective financial management is in place to achieve revenue, profit and cash targets and to meet division/Serco and legal requirements.
  • Full P&L responsibility for their country.
  • To undertake initiatives to increase the efficiency and effectiveness of their operation.
Successful CandidateKnowledge:
  • Well-developed knowledge across all business functions (e.g. finance, business development, HR and communications).
Skills:
  • Good demonstrable skills in transformational leadership with a track record of delivering change in complex and demanding environments.
  • Good leadership qualities with evidence of building and maintaining strong relationships with internal and external customers and key business stakeholders.
  • Strong analytical skills with ability to assimilate information quickly and communicate key messages simply and effectively to the business to aid decision making.
  • Strongly values led individual with excellent judgement and decision-making skills.
  • Self-aware yet highly resilient individual capable of challenging and being challenged.
  • Ability to work under pressure and within a matrix organizational model
Experience:
  • Experience of developing positive relationships with senior stakeholders
  • Experience of leading and motivating teams.
  • Experience of managing and improving the financial performance of the business
  • Experience of working effectively in a matrix organization
On Offer:
  • Full-time permanent employment
  • A vacation bonus paid in June
  • Travel allowance 50% public transport upon proof of receipt
  • French public holidays
  • Annual leave of 25 days + seniority days
  • Health insurance, pension and mandatory insurances
  • Agreement to share company's profits
About the CompanySerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.Why should you join Serco ?At Serco not only is the nature of the work we do important, everyone has an important role to play.Meaningful and vital work - You'll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.A world of opportunity - You'll be wholeheartedly supported with development and career progressionGreat people - You'll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.We are diverse and inclusive organisationAt Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It's a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.In the UK we are proud to be a Disability Confident Leader in the government's scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment TeamImportantAny offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.Please contact the recruitment team if neededData Protection:For more information on how the personal data is processed, please see the link .

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