Customer Support - Remote from Greece

PlanetJobs

  • Toulouse
  • CDI
  • Temps-plein
  • Il y a 5 jours
What you will do:
  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
What you will bring:
  • Fluency in French
  • Intermediate English
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
What We Offer:
  • Relocation support: Flights, accommodation & housing assistance, all at no cost to you
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors on products and customer service techniques.
  • Professional growth and development opportunities.
  • Special events, community involvement, and social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises, providing a great working environment with relaxing break areas.
We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

PlanetJobs