AESC | Customer Quality Engineer

• Quality champion for all customers related matters at key project phases and in series production.
• Key communicator to ensure customer requirements are met.
• Represent and protect AESC's interests while acknowledging the voice of the customer.

• Manage customer expectations at multiple locations primarily in France.
• Lead and/or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements.
• Monitor products from a quality perspective through the entire life cycle.
• Participate in evaluations of customer quality agreements.
• Evaluate and provide input to resource plans involving training, warehouse planning, equipment/tools, and spare part solutions.
• Coordinate responses to customer-initiated design change requests along with Marketing and Sales.
• Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program.
• Develop and provide training as related to customer specific requirements and customer quality.

• Support process audits in manufacturing facilities based on customer requirements in advance of customer audits.

• Lead after market management and claims processing, including warranty and zero km data analysis.
• Manage company communication through customer complaint portals and become the main contact window for customer quality communication and complaint management.
• Customer scorecard collection, internal follow up, and escalation within the company.
• Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.).
• Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.).
• Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating.

• Confident and pragmatic with the ability to communicate and influence at all management levels.
• Automotive OEM customers experience a must ideally time served in a vehicle manufacturers facility.
• Strong written and verbal communication skills, fluent in French and English, ideally multilingual.
• Ability to adapt to any changes in plans or circumstances.
• Ideally licensed IATF16949, VDA6.3 auditor
• Practical experience of automotive core tools (PPAP, APQP, MSA, FMEA, SPC)
• Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode/materials manufacture, pharmaceutical or semi-conductor.
• Full driving license and ability to travel at short notice (including extended periods overseas).

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