SITECH France, est le distributeur exclusif des systèmes de guidage d’engins et de matériels de topographie Trimble pour les Travaux Publics en France. SITECH France est leader sur son marché.L’entreprise est une filiale de MONNOYEUR, acteur mondial des biens d’équipement dans les secteurs de l’industrie, la construction et l’agriculture.Nous recherchons un(e) Expert(e) support technique basé(e) à Saint-Michel-sur-Orge (91).Job Description Summary JOB PURPOSEBased on the activities assigned by his/her line manager, the technical advisor advises and informs customers, partners and the internal network, on all technical issues, across the entire product range.Job Description SIGNIFICANT ACTIVITIES - Provide first-level assistance to internal and external stakeholders (customers, internal network, partners) via all types of channels (telephone, forum, email, etc.) and produce a summary in the business tool - Assist customers and internal teams in the use of manufacturer tools - Monitor connected equipment (Product Link, Workmanager, etc.) and raise awareness among and prevent the risk of failure - Maintain connected equipment by performing remote updates - Create opportunities in the business tool in conjunction with internal teams - Perform remote diagnostics using manufacturer's business tools RESPONSIBILITIES AND SCOPE FOR ACTION - Guarantee the quality of support and assistance to stakeholders - Ensure user support (customers, internal network, partners, remote monitoring software(s)) - Be a level 1 technical referent - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Bac +2 level in the field of maintenance and mechanics or topography preferred or significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) - Professional product knowledge (ranges, features, etc.) - Knowledge professional in-depth in the field technical (mechanics, electrical engineering, hydraulics, topography, etc.) - General knowledge of health, safety and environmental regulations - Basic knowledge of IT tools and information systems Behavioral skill(s) - Analytical skills - Interpersonal skills - Active listening - Rigor - Responsiveness - Adaptability
