Revenue and Reservations Manager

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that revenue management standards and health system are maintained at a superior level daily.
• Develop, implement, and monitor compliance with standard operating procedures and reporting procedures for all business channels with corresponding standardization of data entry/account coding for the property, with the goal of providing real-time business analysis.
• Develop, implement and monitor compliance with standard operating procedures for all revenue management functions.
• Implement and maintain an effective yield strategy that achieves optimal revenue for Rooms.
• Accountable for the forecasting and budgeting of revenues for the subject property in a strategic way with maximum accuracy.
• Ensure that business partners are fully exposed to the highest levels of revenue management strategy and practice to ensure alignment and maximization of business strategy.
• All other duties as required.

• Executes fact-based yield management, forecasting and business analysis activities in accordance with individual hotel and regional business objectives and corporate guidelines
• Acts as the business partner to the Managing Director, CRO, distribution, sales and operations to positively affect hotel performance in the region on an ongoing basis
• Leads by example and complies with all company directives; implements and maintains standards and company SOP's within the scope of revenue management. Enables business wherever possible.
• Establish and maintain a regular procedure for daily, weekly, monthly revenue and forecast review meetings with active participation and leadership
• Champions automation; technology; modern revenue practices and autonomy within the Sales and Marketing teams.
• Directs, supports, and develops Reservation Manager/Supervisor by mentorship, ongoing education, accountability, empowerment, and best practices.
• Maintains a high level of service to meet standards with Go Audits, LQA and Forbes
• Supports the Reservation Manager/Supervisor to increase call conversion and all performance metrics
• Models the Company's culture, vision, mission and core values at all times

• Proficiency in revenue management and distribution systems
• Ability to analyze, interpret and extract trends from data
• Display and understanding of all markets in region of oversight
• Demonstrate an affinity with technology
• Demonstrate a working strategic knowledge of economic principles as they apply to the hospitality industry

• Ability to manage multiple tasks
• Ability to prioritize hotels' individual needs assuring each receives a fair share of attention and time
• Ability to effectively communicate with corporate leadership, owner representatives and customers
• Proficiency in leading teams, managing conflict and fostering positive competition
• Partnership driven
• Respects and meets deadlines

• Creates a work environment which energizes, motivates and supports employees
• Fosters a climate of open communication, trust and respect
• Encourages team success
• Fosters new and independent thinking and innovation
• Values professional development and career long learning

• Minimum two years' experience as a Revenue, Sales or Reservations manager for a luxury or ultra-luxury property. Experience with the local market is highly valued.
• Bachelor's degree or equivalent
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remain calm and resolve problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Demonstrated affinity for hospitality business systems and automated processes, working knowledge of economic and commercial influences on customer behavior, business calculus and financial management. Highly skilled in all forms of professional communication and data visualization, consensus building, persuasion and negotiation.
• Required to speak, read, and write English in addition to local language requirements.
• Licenses & Certifications: CHIA, CRME strongly preferred.

Rosewood Hotel Group