Finary Community Expert

Finary

  • Paris
  • CDI
  • Temps-plein
  • Il y a 14 jours
What is Finary?At Finary, our mission is to change how money can work for you. We are building a one-stop shop that empowers a new generation of investors to achieve their goals. Finary allows its users to track their assets, manage their budgets, invest their money, and learn more about finance. If you're looking for an ambitious team that's revolutionizing an old-fashioned industry, get in touch!launched Finary in 2021. Since then, Finary has made great strides by reaching 500.000 users. We genuinely care about user experience, performance, and ease of use. We ship cutting-edge products with touches of delight. You'll join a winning team, learn insanely, earn life-changing money, and work with other A+ players.Why now?A new generation of investors is emerging: an ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they've always dreamt of. Finary exists to revolutionize the personal money management experience.To fuel this mission, we raised 15M€ and are backed by leading investors like Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom), and Eric Demuth (CEO of Bitpanda). We also smashed the European crowdfunding speed record by raising 2.2M€ from our community in less than 20 minutes.There's never been a more exciting time to join Finary!What we offerAt Finary, you'll join a team of top performers driven by excellence, ambition, and a shared mission to reinvent personal finance. We move fast, aim high, and value ownership above all. Our culture is demanding, transparent, and deeply collaborative. It's not for everyone - but if you're looking to raise the bar every day with equally driven teammates, this is the place to be.Read more about our values .What you can expectA high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast.Ownership - You'll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.Impact that matters - Build a product that helps people take control of their financial future - a topic that affects everyone.A hybrid setup - We're a hybrid setup company with teammates across France. We meet in person every 6 weeks in Paris.Competitive compensation - A package aligned with your experience and impact.What we don't care aboutYour degree, your school - we care about what you bring to the team.Ping pong tables, free laundry, or trendy perks - we focus on what truly matters.About the roleAs Community Expert, you will be the driving force behind our thriving finance Community, both online and offline.
Your mission: ensure remains the #1 destination for meaningful financial discussions, while building an engaged, loyal, and growing community across platforms and in real life.You will be part of our Customer Care & Operations team, working closely with Growth and other teams to create an outstanding community experience.What you will doAs our Community Expert, you'll be both the operational engine ensuring high-quality support and the strategic host fostering trust, engagement, and growth across the community.Host & Moderate: Provide fast, reliable first-line support and proactive moderation in the forum and other channels, ensuring timely responses and a positive, respectful atmosphere.Foster Growth & Engagement: Keep Finary's forum the #1 destination for financial discussions by encouraging user-driven content, sparking meaningful exchanges, and promoting peer-to-peer learning.Empower Members: Identify, activate, and nurture ambassadors, moderators, and power users to foster organic growth and community advocacy.Cross-Platform Community Building: Build and nurture engagement across Finary's ecosystem - forum, social media, YouTube, and physical events.(Optional) Offline Connections: In coordination with Growth, organize regular meetups throughout France to strengthen member relationships and brand loyalty.Feedback & Escalation: Gather and escalate relevant insights, bugs, or requests to internal teams (Product, Care, Compliance) with clarity and structure.Measure & Improve: Track performance, monitor sentiment, and contribute to monthly reporting on community health, engagement, and user feedback.You'd be a great fit if you:Have experience in a customer support, community management, or operations role with community-facing responsibilities.Are fluent in online support tools (i.e. ticketing) and know how to turn a user's frustration into a positive experience.Are deeply organized and detail-oriented - nothing falls through the cracks.Have excellent written communication skills and can explain complex ideas clearly and kindly.Are empathetic and calm, even when conversations get intense or repetitive.Love being part of a mission-driven team and enjoy working cross-functionally with Product, Care, and Growth.Bonus points if youAre already an active member of our communityYou've helped build support documentation or structured knowledge basesHow to apply?Tell us why you want to join Finary. Share with us what excites you about our mission and how you will contribute. Make your first impression count.

Finary