Client Success Partner - Enterprise
360 Learning
- Paris
- CDI
- Temps-plein
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSPs from the team
- Take over a portfolio of existing customers, for the largest accounts we have at 360Learning (called Enterprise accounts)
- Start new projects with prospects and clients
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
- Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)
- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders & advocates within the client's team
- Develop and share good business practices with the entire Client Success team
- Experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager within an organization
- Previous experience in the SaaS B2B industry is nice to have
- Interest in the digital industry, education, and e-learning in particular
- Excellent interpersonal and communication skills
- Native French, and excellent English proficiency (B2 minimum)
- Enthusiasm about the idea of working in our Culture of Convexity explained here:
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter:
- Phone Screen with the recruiter
- Discovery Meeting with two future colleagues
- Case Study with the Hiring Coach and the CSP Director
- Clarification Interview with the CS Ops Manager
- Culture Fit Interview with the VP Customer Success
- Offer !