Customer Success Manager, CDD

Le Wagon

  • Paris
  • Contrat
  • Temps-plein
  • Il y a 1 mois
Le Wagon is a leader in immersive tech & AI training that has empowered over 30,000 graduates with essential tech skills. Founded in 2013 with the mission to make technology accessible to everyone, we have continuously adapted our curriculum to stay ahead of industry trends. Our supportive community and hands-on approach ensure that our students are well-equipped to succeed in the tech world.Today, Le Wagon is present in 27 cities and more than 20 countries and online. Offered as full-time or part-time intensive courses, Le Wagon's training programs have helped our students to accelerate their careers, transition into tech, or launch their own startups. Among its alumni, numerous entrepreneurs have established over 200 tech startups and raised more than $1 billion globally.About Le Wagon for Business --> Please learn more & deep dive into our mission.🧑‍🌾 Your MissionContract : 6 month CDD Start date: September 2025As a Customer Success Manager at Le Wagon for Business, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will be the primary point of contact for our enterprise customers, fostering strong relationships and guiding them through their training journey. You will also be the main point of contact with other teams at Le Wagon, coordinating trainings and the overall relationship with your clients.This role requires a strategic thinker with a passion for technology training and a customer-centric mindset.Key Responsibilities:Onboarding and Orientation:
  • Lead the onboarding process for new clients, ensuring a smooth transition into our training programs.
  • Conduct orientation sessions to familiarize clients with our training platforms, resources, and support channels.
Managing the launch of new and innovative training courses
  • As Customer Success Manager, you are ultimately responsible for the satisfaction and growth revenue of your clients.
  • This is measured by ensuring a best-in-class NPS for the trainings that you will be responsible for (average of 70 NPS in 2023)
  • Create new trainings (also called “pilots”) from scratch, in collaboration with Solutions Engineers, Sales and Content team.
  • Implement the full operational process for new trainings and ensure a smooth transition to the Program Manager in charge of future batches
  • Improve the trainings you are responsible for by regularly monitoring and improving recurring tasks and processes whenever deemed necessary
Relationship Management:
  • Build and maintain strong, long-lasting relationships with key client stakeholders by working in close collaboration with the Sales team
  • Act as a trusted advisor, understanding client goals and aligning them with our training offerings.
  • Lead regular operational meetings with relevant key stakeholders on the client’s side but also internally at Le Wagon for Business
Position Le Wagon for Business as a true Business Partner:
  • Understand the client environment and their main stakes in line with our expertise to highlight our unique business value
  • Collaborate with your clients to identify their skills development needs
  • Provide guidance on the selection of courses, certifications, and learning paths based on industry trends and client objectives.
Monitoring and Success Measurement:
  • Proactively measure and assess the business impact of our trainings
  • Present detailed analysis and recommendations meaningful for your clients
Renewals and Upselling:
  • Work closely with the sales team to identify new opportunities for contract renewals and upselling of additional training services.
  • Provide insights into client usage patterns and feedback to enhance our offerings
Continuous iteration
  • Address and resolve client challenges promptly in collaboration with Sales and Solutions Engineers
  • Serve as the voice of the customer within the organization, advocating for their needs and priorities.
💪 About you
  • Proven experience as a Customer Success Manager or similar role in the tech industry
  • Good track record in Account Management with global accounts
  • Strong problem-solving abilities and a proactive approach to customer satisfaction.
  • You have a strong capacity to adapt and appetite for organizing trainings / events
  • Excellent communication and interpersonal skills.
  • You are rigorous, organized and you don’t hesitate to take initiatives
  • You enjoy collaborating and working in a dynamic team
  • Understand the fundamentals of Data Science, Data Analytics, and Data Engineering concepts is a plus
  • Familiarity with learning management systems and training platforms is a plus
  • Fluency in both French & English
The role is for you if…
  • You enjoy and excel in project management
  • Customer satisfaction is one of your main concerns
  • You like solving problems with sometime limited time and ressources
  • You enjoy working with people coming from all background. We have a very diverse community at Le Wagon and we are used to work with people coming from all around the world 🌍
  • You love fast-paced and dynamic environments
Application process
  • Online application ✅
  • Screening Call 👋
  • Interview: Case study & debrief 🗣
  • Call with CEO 🤝

Le Wagon