RBB - Branch Manager – Retail Branch Banking - Leading Private Sector Bank

Riverforest Connections Private Limited

  • Coëx, Vendée
  • CDI
  • Temps-plein
  • Il y a 1 mois
  • Postuler facilement
Job ResponsibilitiesAchievement of Business Targets
  • Achievement of Income and contribution targets
  • Achievement of Incremental Current Account & Saving Account targets
  • Cost to Income Ratio benchmark
  • Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.
  • Ensuring Portfolio Growth
  • Ensuring Cross Sell Ratio.
Program / Channel Management
  • Managed program(Wherever Applicable)
  • Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable)
  • Ensuring HNW Portfolio Management and customer service (Wherever Applicable)
  • Ensuring achievement of cross sell Ratio
Complains and Customer Management
  • Ensure all components of the branch sales model function as per design and regulatory compliance.
  • Complaints Handling .
  • Process adherence (Sales/Audit/RISK/Operation)
  • BRM - SQ rating
  • Targeted growth of existing portfolio
  • Attrition Control as confirmed for portfolio growth
  • Percentage of depleted accounts
  • TAT delays
  • Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints
  • Organising customer meets to solicit feedback on service and products
  • Mystery Shopping Ratings
  • Ensuring Contact Ratio
  • Ensuring Cross Sell Ratio
  • Review of all CRM and ensuring adherence and TAT.
People Management
  • Staff Turnover
  • Staff Motivation and morale
  • Training - staff is exposed to skill based, product knowledge based and .
  • Productivity of Coex/LSE on CASA/Demat/Credit Cards (A)
  • Operational knowledge based training
  • Staff productivity management
Review and Control
  • Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic).
  • Audit Rating
  • No frauds / Operational Errors .
  • Review Suspense & Dummy accounts
  • Ensure compliance with Banking rules, Regulations & Procedures
  • Periodic review of progress vs. objectives
  • Ensure clarity of Business objectives among staff
  • Adherence of sales process.
Candidate's Profile:
  • Minimum experience in years – 3 to 10 yrs
  • Exposure to banking preferable
Educational Qualifications
  • Graduation: (Min)
Certifications:
  • AMFI Certification(Optional)
  • IRDA Certification(Optional)
  • NCFM Certification (Optional)
  • Internal Certification-NR Modules-(Optional))

Riverforest Connections Private Limited