CHARGE(E) DE RELATION CLIENT

Saint-Michel-sur-Orge, Essonne
CDI
Temps-plein

Il y a 1 mois

SITECH France est le distributeur exclusif des systèmes de guidage d’engins et de matériels de topographie Trimble pour les Travaux Publics en France. SITECH France, leader sur son marché, accompagne les entreprises du secteur de la Construction dans leur transformation digitale, par la fourniture de technologies et de services pour le guidage d'engins, la topographie, l’acquisition 3D, la gestion de données et la connectivité terrain-bureau. Fort d’un réseau national, d’une expertise technique pointue et d’une forte culture de terrain, SITECH France est un acteur clé et reconnu du secteur, pour l’amélioration de la productivité et de la sécurité sur les chantiers.Pour compléter notre équipe actuelle, nous recrutons un(e) Chargé(e) de relation client basé(e) à St Michel sur Orge (91).Job Description Summary JOB PURPOSEBased on the activities assigned by his/her hierarchy, the sedentary salesperson processes and follows up customer requests for quotations and estimates.
He/she acts as the technical interface with internal and external stakeholders.
He/she provides support to sales teams.Job Description SIGNIFICANT ACTIVITIES - Respond to costing requests from internal and external stakeholders - Analyze requests and define the time required to complete work, in collaboration with operational teams - If necessary, search for parts required for the work in the business tools - Draw up quotations in the business tool - Propose and negotiate commercial and technical offers, in collaboration with internal stakeholders, and follow up where necessary - Receive and validate purchase orders and forward information to internal stakeholders - If necessary, draw up adjustment estimates - Contribute to t h e continuous improvement and optimization of technical proposals and costings (feedback, etc.) - Contribute to enriching the costing database - Analyze margin discrepancies between costing and work execution (standard times, parts, etc.), and alert where necessary - Participate in the monitoring of work-in-progress within its scope (meetings, etc.) RESPONSIBILITIES AND SCOPE FOR ACTION - Ensure the quality and conformity of costings and estimates - Ensure the quality of data entered into business tools - Know and apply internal and external compliance rules and procedures PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) 2 years' higher education in a technical or commercial field and/or 2 years' experience preferred significant desired SPECIFIC KNOWLEDGE(S) Business skills - General commercial knowledge (negotiation, customer relations, etc.) - Professional knowledge professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) - General product knowledge (ranges, features, etc.) - Professional knowledge of IT tools and information systems - Advanced elementary level in English (A2) Behavioral skills - Good interpersonal skills - Active listening - Thoroughness - Analytical skills - Reactivity

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