Junior Customer Support (French and English speaker)
MANGOPAY
Bouy-Luxembourg, Aube
CDI
Temps-plein
Il y a 1 mois
No information about remote work conditions has been provided for this job.What type of contract is offered for this position?Type of contract for this position: Permanent contractThe positionJob descriptionAt Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms such as Vinted, Rakuten, Chrono24, La Redoute, Wallapop and over 2,500+ more.Our team of 400+ is spread across Europe, with offices in Berlin, Dublin, Luxembourg, London, Madrid, Paris, and Warsaw. In an environment where marketplaces and fintech ventures are thriving, we're actively seeking exceptional individuals to tackle the challenges in our field and contribute to our growth. Our commitment to diversity is unwavering, and we are dedicated to promoting employee well-being, inclusivity, and equal opportunities. Joining Mangopay means you'll be part of a dynamic, flexible, and rapidly growing team.Job Description:As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris, Madrid or Warsaw.Responsibilities:
Provide Top-Notch Customer Support via telephone, web-form, email and chat
Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
Troubleshoot varying degrees of different problems
Organize, plan, and prioritize workload, and complete other assigned special projects as needed
Educate customer on the use of our API and product
Accurately document and update records in required systems
Build customer loyalty through exceptional customer service
Contribute ideas on ways to improve products and services
Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
Perform additional duties within the department as needed
Qualifications:
Strong Customer service experience
Excellent level (both verbal and written) in English and French is required
You have a thorough understanding of how a REST API works
Knowledge of Salesforce
A previous work experience with confidential customer account information is appreciated
Striving to learn as you will assist customers with inquiries on a wide range of subjects for which you will need to show expertise
Passion for helping others - going above and beyond for our customers
Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Being flexible/adaptable
Continuously looking for areas of improvement
Ability to multi-task with ease, effectively prioritize tasks and be a self-starter
Ability to work under pressure / Time management skills
Speaking an additional language (German, Italian, ...) will be a considered as an asset
Recruitment process :HR CallInterview with team managerInterview with head of department and VP Operations and SupportOfferWe care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Want to know more?Meet Alexandre, Product ManagerMeet Elodie, Chief People OfficerDiscover the companyExplore the company's profile or follow them to find out if they're the right fit!Are you satisfied with the format of our job posts?Your feedback helps us improve the Welcome to the Jungle experience.YesNoFollow them!The companyMANGOPAYSoftware, FinTech / InsurTech, Collaborative Economy300 employeesFounded in 2013Average age: 32 years old45%55%Who are they?MANGOPAY's vision is to fuel the success of the platform economy.We empower the platform economy with our platform-specific payment infrastructure. Since 2013, we have supported 2,500+ clients in e-commerce, retail, and cutting-edge platforms.MANGOPAY has developed a payment solution that aims to fuel the success of the platform economy. Built around our programmable e-wallet solution, MANGOPAY's payment infrastructure offers a simple and easily integrated solution that covers platform payment needs with total integration, as well as flexibility and workflows for many business models.Our teams are split across Europe in eight different locations, with main offices in Paris and Luxembourg. Platforms and marketplaces are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth.The workplaceCompany cultureWant to know more about the company and its history? It's right here!SaveAboutMeet usThe newsletter that does the jobRelevant advice, informative Q&As, inspirational portraits, newsworthy reports, videos, job openings, company profiles, and more.SubscribeYou can unsubscribe whenever you want. We won't bother you-we promise. To learn more about our data protection policy,
