Une lettre de motivation est-elle obligatoire pour postuler à cette offre ?Non, la lettre de motivation n'est pas nécessaire pour postuler à cette offre.Le posteDescriptif du posteYou would like to work in an international team where the values of sharing, caring and the desire to have a positive impact on society come alive every day? Then you've come to the right place!The Customer Success team is looking for a new member! Reporting to (Customer Service Director) and supervizing the International Customer Success team, you help local authorities and transport operators to adopt and set up a Demand Responsive Transport (DRT) software solution in international territories.Your missionsTeam ManagementYou supervise the International team: organization, coaching, regular reviews,You help the team develop their skills in project management and identifying upsells,You identify training needs, support the development of autonomy and product/business expertise,You are the daily point of contact between the International team and management.Project ManagementYou support our customers in their DRT challenges (opening up territories, first/last mile mobility, transport for people with reduced mobility, etc…) by helping them to define the precise scope of their projects,You manage the deployment of the Padam DRT suite at our customers' sites from A to Z and train their teams in our tools (bus driver application, booking interfaces, fleet management interface, algorithms),You create dashboards and use analytical tools to track key performance indicators (KPIs) such as Monthly Active Users, generating actionable insights to optimize customer outcomes,You generate business performance reports for our clients and share data-driven insights to help them make informed decisions and refine their strategies.Client relationshipYou maintain and develop strong, long-lasting relationships with strategic clients, ensuring their needs are efficiently met,You handle client escalations and collaborate with internal teams to resolve issues swiftly and effectively. When necessary, you engage the Deploy and Support team to take appropriate action,You collect and analyze customer feedbacks to help drive product improvements and adjust our offerings accordingly,Finally, you interact on a day to day basis with and participate to the Customer Success strategy definition.Profil recherchéAre your two greatest qualities your excellent communication and your rigor? Then you've come to the right place!To be more precise, here are a few signs that you can't go wrong:You speak and write English and German fluently (C1/C2 level expected). Fluency in any other European language (particularly French) is a plus,You have a solid professional background in project management or customer success and are looking to get involved in a committed company,You demonstrate a very good understanding of the issues involved in monitoring customer projects, satisfaction, upsell and loyalty,You have a good understanding of SaaS businesses,You only say no to cookies on the internet. 🍪This is a big plus if :You are familiar with CRM / CSM tools (such as Planhat, Gainsight, Salesforce, Hubspot, etc.),You are inquisitive by nature and have a keen interest in subjects such as new technologies, project management, new forms of mobility, etc…Your management style is similar to , ⚽You're the one who organises your group of friends' holidays. Another way of underlining your rigour and your ability to put things together, negotiate & solve problems! 🏖️What Padam Mobility offers you:Possibility of teleworking,Bike parking and sustainable mobility package (FMD),Competent, passionate employees who will help you to succeed,A high-flying multidisciplinary team on a human scale, where your work will be indispensable and recognised,An empowering environment that encourages trial and error, prototypes and initiative,An exciting sector where there is still so much to invent…And of course: being part in the life of the team and not taking ourselves too seriously! 😍See you soon, future colleague!Ladies, apply now!Several studies have shown that women tend to apply for jobs less than men if they don't meet all the criteria*. However, these criteria are essentially indicative and do not serve as an absolute reference when we process applications. Take the plunge and give yourself a chance to meet us!Déroulement des entretiensFirst interview by videoconference with , Responsible of Recruitment (30 minutes),A case study to do on your own…… And to be presented during an interview with , Customer Service Director and , Customer Success Manager (1 hour),A final interview with , Chief People Officer and , Chief Operations Officer (1 hour).Envie d'en savoir plus ?Rencontrez Guillaume, Customer Success ManagerRencontrez Pranav, Sales UK & NORDICSDécouvrez l'entrepriseExplorez la vitrine de l'entreprise ou suivez-la pour savoir si elle vous correspond vraiment !Ils sont sociablesL'entrepriseApplication mobile, Environnement / Développement durable, Mobilité85 collaborateursCréée en 2014Âge moyen : 30 ansTurnover : 7%43%57%Qui sont-ils ?Depuis 2014, Padam Mobility propose des solutions digitales de mobilité partagée (TàD - Transport à la Demande, TPMR - Transport de Personnes à Mobilité Réduite), pour reconnecter les territoires et rapprocher les communautés.Pour ce faire, Padam Mobility propose une suite logicielle de solutions intelligentes et flexibles qui améliorent auprès de tous les publics l'impact des politiques de mobilité, notamment là où la demande est peu dense (territoires ruraux, péri-urbains…) afin de mettre en mouvement les usagers, les opérateurs et les collectivités.En mai 2021, Siemens Mobility, leader mondial dans le domaine du transport public, acquiert la société pour soutenir sa croissance et dans la perspective de compléter son offre de transport intermodal.Aujourd'hui leader en Europe, Padam Mobility est un partenaire de confiance des autorités organisatrices dont Île-de-France Mobilités, TAO ou encore le Sytral en France, Lincolnshire County Council en Angleterre, ainsi que des opérateurs de transport tels que la Deutsche Bahn, Keolis, Transdev, Busitalia…Les dimensions culturelles de l'entrepriseMéthode de travail AgilitéHiérarchie HorizontalitéInnovation InitiativePhilosophie SpontanéitéVoir le bilan completLes avantages salariés
Entre 1-2 jours de télétravail
Horaires de travail flexibles
Solution de prévention santé mentale
Parking à vélo
Forfait mobilité durable
RTT / Jour de repos
18Le lieu de travailBesoin de plus d'infos ?Vie d'entreprise, ambiance, réalisations... On a encore plein de choses à vous dire !D'autres offres vous correspondent !Ces entreprises recrutent aussi au poste de “Service client”.PartooCDIParisTélétravail fréquentSalaire : 39K à 41,5K €Application mobile, Logiciels330 collaborateursil y a 6 heuresExtracadabraCDIParisTélétravail occasionnelSalaire : 37K €Application mobile, FoodTech75 collaborateursil y a 19 heuresTWC - Rosk x BrigadCDIParisTélétravail occasionnelApplication mobile, Santé60 collaborateurshierechOpenCDIParisTélétravail fréquentSalaire : 60K à 80K €Application mobile, Intelligence artificielle / Machine Learning25 collaborateurshierHappypalCDIParisTélétravail fréquentApplication mobile, Intelligence artificielle / Machine Learning38 collaborateursavant-hierGojobCDIParisTélétravail fréquentApplication mobile, SaaS / Cloud Services190 collaborateursil y a 3 joursPostulerSauvegarderA proposNous rencontrerLa newsletter qui fait le tafUne fois par semaine, des histoires, des jobs et des conseils dans votre boite mail.Je m'abonneVous pouvez vous désabonner à tout moment. On n'est pas susceptibles, promis. Pour en savoir plus sur notre politique de protection des données,
