Central Customer Service Manager
Ball Corporation
- Lille, Nord Bellegarde-sur-Valserine, Ain
- CDI
- Temps-plein
- Short term Customer demand management, Execution of calloffs and deliveries, Delivery and OTIF management
- Day to day customer order management
- Application of the SLAs to the operational customer relationship management,
- Invoicing, collection management and prevention of overdue/ Work closely and actively with GBS and Sales team in order to minimize and anticipate overdue
- Fully in charge of the cash collection as soon as an EDI flow is engaged (KA)
- Ensure Invoicing is done right first time
- The main point of contact for the GKA sales organization
- Make sure that all customer contracts relevant information, agreements, and agreed-to business rules are known and applied
- Regular Customer visits, development of Supply Chain Key initiatives
- Track business performance through KPI Dashboard and define actions for continuous improvement
- Flag in case of shortfalls or excess versus allocated volume
- Procedure set up and training; improvements initiatives through systems and workflows
- EDI set up and maintenance; Price list standardization
- Transfer possible activities to GBS and coordiante it with the GBS management team
- Orders Managements, Repro transfers and Workload management
- Synchronize the activities in between regions to ensure a smooth management of the transfers
- University degree in supply chain, planning, business, customer relationship management , logistics or related area
- Minimum 7 years of experience in customer service
- Minimum 5 years experience in leading people
- Customer focus and analytical skills
- English language knowlegde