Our CompanyTechnogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!Your RoleWe are looking for an energetic and results-oriented Teleselling & Caring, who will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience.In this role, you will play a crucial part in selling Technogym products and services, providing a premium customer experience, understanding the customer's needs and offering the best solution for their desires.You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns by creating a strong interaction (via call/email/ chat).Your Impact
Guarantee the achievement of quarterly inside sales targets.
Fulfill lead generation activity aimed at increasing the customer base
Manage inbound calls (for both B2B and B2C customers), delivering a unique selling experience while understanding customers' needs and offering the right solution to ensure customer satisfaction
Manage outbound calls to generate new business opportunities
Support our Sales team in the field by scheduling visits
Manage and nurture the CRM Database to ensure the information is accurate and up-to-date
Collect and share adequate market feedback with the relevant departments
Oversee the process from order to installation, checking customer satisfaction and upselling additional products or services where applicable
About YouIdeally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills and strong teamwork. You are cool-tempered and able to handle rejectionWhat you should bring:
2-3 years' experience in telesales or another sales/customer service role
Bachelor's Degree, ideally with business development experience
Excellent (phone) sales techniques and communication, interpersonal skills
Experience in working in a team in sales-oriented environments
Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts
Long term customer relationship approach
Ability to identify process improvements
Fluency in English
Knowledge of CRM management
Interest in and passion for technological evolution and innovation
Knowledge of Salesforce would be a plus
Technogym is an Equal Opportunities EmployerWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
