Head of Agency Operations F/M/NB

• Organize team rituals (weeklies, retros, sprints...)

• Improve internal workflows and tools (Notion, Discord, etc.)

• Support the team in prioritizing and structuring their workload

• Onboard new team members and freelancers

• Support team members in their growth by providing structure, feedback, and day-to-day guidance

• Handle light admin tasks such as freelance contracts, invoice collection, etc.

• Own the delivery timelines for client projects

• Ensure briefs are clear and that deadlines and budgets are respected

• Coordinate between content, social, design and production teams

• Anticipate risks and keep everything under control

• Oversee the quality of deliverables to ensure they meet both client expectations and internal standards

• Ensure scalability as the agency grows by delegating project management tasks efficiently and supervising team members who lead projects themselves

• Be the main point of contact for day-to-day client operations

• Ensure smooth collaboration and client satisfaction

• Follow up on deliverables and feedback loops

• Assist with reports, presentations, and communication

• Spot opportunities beyond the current scope and pitch relevant services when we can provide value, helping grow client accounts organically

• 5 to 8 years of experience in operations / project management

• Experience working in a creative, digital or gaming agency

• Strong organizational and interpersonal skills

• Thrive in a dynamic setting where every week brings new challenges and opportunities to make an impact

• Highly independent, resourceful, and comfortable owning your scope without constant supervision

• A true people manager : empathetic, supportive, and motivated to help others grow and succeed

• Fluent both in French and English

• Clear communicator who brings structure and clarity

• Expert in tools such as Notion and Google Workspace

• Solid understanding of marketing and communication challenges within the video game industry

• Location : Based in Tours, France (1h from Paris)

• Contract type : Permanent (CDI)

• Start date : As soon as possible

• Salary : €45,000-€50,000 (depending on profile) + performance-based bonus tied to the agency's results

• Working hours : Monday to Friday, with occasional evening or weekend work depending on project needs

• 1 day of remote work per week

• Gaming PC and peripherals

• Flexible working hours

• High autonomy and trust

• Meal vouchers (€10/day, 50% covered by the company)

• Gaming room (Switch 2, PS5, Xbox Series)

• Alan Pink health insurance & additional coverage, 100% paid by the company

• 50% reimbursement of public transport costs

Agence Française pour le Jeu Vidéo