Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including and .As part of the Insights team, you will be responsible for accelerating the growth of the Analytics feature set of the product. This team serves our managers and decision-makers by providing valuable and meaningful learnings to let them excel and scale their business. We've developed our own Business Intelligence engine in-house to provide valuable insights around team performance and collaboration. We also know data, when presented poorly, can feel overwhelming - so we spend a lot of effort on ensuring we deliver a UI that's beautiful, clear and intuitive.What will you be doing?Collaborate closely with product managers, product designers, and other engineers to deliver on our , turning rough specs into features for analytics.Deliver value to our customers by providing them with new, relevant insights about their teams and business.Evolve our UI, finding new ways to visualize data to delight our users.Make Front more reliable by scaling our data ingestion engine as we grow our customer base.What skills and experience do you need?Product-minded: committed to building the best user experienceFullstack experience: you're comfortable on the frontend and the backend5+ years of industry experience working on complex software systems.Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism.AI literacy: curious and pragmatic in its useAbility to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.Full professional English proficiencyHybrid: This position requires being in-office 2 days a week (Tuesdays and Thursdays)What we offerCompetitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Fully covered private health insurancePaid parental leaveGenerous paid time offFocus Fridays - learn more !Flexibility to work from home 3 days/week (unless posted as a full-remote role)Mental health support with Workplace OptionsFamily planning support with Maven75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the &
